Privacy Policy

Midwest Curb Grinding LLC is a concrete curb grinding contractor serving Iowa, the Quad Cities, and the Kansas City metro. We have been in business since 1986. You can reach us any of these ways:

• Phone or text: 515-599-5991
• Email: info@midwestcurbgrinding.com
• Mail: PO Box 10047, Cedar Rapids, IA 52410

If you have a question about this policy or about your information, use any of the contact methods above and ask for the office manager. We answer privacy requests within 30 days.

We collect only what we need to quote, schedule, perform, and bill a job.

Information you give us directly:

• Name and company name
• Phone number and email address
• Job site address and city, plus any billing or mailing address
• Job details such as service type, approximate linear feet, requested timeframe, and notes
• Your text messaging consent, including whether you checked the consent box, and the date and time you did
• The content of emails, text messages, and voicemails you send us

Information collected automatically:

• Standard web server and analytics data such as IP address, browser type, pages viewed, and referring page, used to keep the site working and to understand which pages are useful

We do not knowingly collect Social Security numbers, government ID numbers, precise device location, or biometric data. We do not collect payment card numbers on this website. Payments are handled by our third party payment processor on its own secure site.

• Respond to quote, schedule, and contact requests
• Schedule and dispatch a crew, and tell you when they are on the way
• Send job status, completion, and follow up information
• Invoice you and collect payment
• Keep records required for tax, accounting, insurance, and inspection compliance
• Improve the website and our service
• Meet legal obligations

We do not use your information for automated decision making that produces a legal or similarly significant effect on you.

We do not sell your personal information. We do not share it for cross context behavioral advertising. We share information only with service providers that help us run the business, and only to the extent they need it to do that work:

• Our email delivery provider, to send you confirmations and job updates
• Our telephone and text messaging provider, to deliver calls and messages you have asked for
• Our accounting and invoicing provider, to bill you
• Our payment processor, to accept payment
• Our website host and analytics provider

These providers are bound by contract to use your information only to provide services to us. We may also disclose information when required by law, subpoena, or court order, to protect our rights or the safety of others, or in connection with a business transfer, in which case the acquiring party remains bound by this policy.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We keep job and customer records for as long as we have an active relationship with you and afterward for as long as needed to meet tax, accounting, warranty, and legal requirements, generally seven years.

We keep text messaging consent and opt out records for at least four years after the consent or opt out, because carrier and federal messaging rules require us to be able to prove consent. If you opt out, we keep only the minimum record needed to honor that opt out and to prove we honored it.

If you give us your mobile number and check the consent box on our schedule or contact form, or if you text us first, we may send you text messages about your job. This is a customer care and job notification program. It is not a marketing list.

What we send:

• Replies to questions you send us
• Quote and scheduling confirmations
• Crew arrival and job status updates
• Job completion and invoice notifications

How consent works:

• Consent is given by you, either by checking an unchecked consent box on our website form or by texting us first.
• Consent is never pre selected, never bundled into another agreement, and never required. You can submit any form, get a quote, and hire us without agreeing to texts. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase.
• We record the date and time of your consent and keep it as proof.

How to stop:

• Reply STOP to any message. We stop immediately and send one confirmation.
• Reply HELP for help, or call or text 515-599-5991.
• Reply START to opt back in at any time.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Your mobile number and consent status are shared only with the telecommunications provider that delivers the message on our behalf, and only so the message can be delivered to you. That provider may not use your number for its own marketing. Full program terms are on our SMS Terms and Conditions page.

We send transactional email such as request confirmations, quotes, job updates, and invoices. If we ever send a promotional email, it will include an unsubscribe link. Unsubscribing from promotional email does not stop transactional email about a job you have hired us for.

This site uses only the cookies and similar technologies needed to run the site and to measure aggregate traffic. We do not use advertising cookies, and we do not run third party ad trackers on this site. Most browsers let you block or delete cookies in settings. Blocking cookies may break parts of the site.

We honor Global Privacy Control and other browser based opt out signals where the law requires it.

The site is served over encrypted HTTPS, form submissions are transmitted encrypted, and access to customer records is limited to employees and contractors who need it to do their jobs. No system is perfectly secure, so we cannot guarantee absolute security, but we take reasonable steps appropriate to the sensitivity of the information we hold.

Whatever state you live in, you can ask us to:

• Tell you what personal information we hold about you
• Give you a copy of it
• Correct it if it is wrong
• Delete it, except where we must keep it for tax, legal, or messaging compliance reasons
• Stop texting you, stop emailing you, or stop calling you

To make a request, call or text 515-599-5991 or email info@midwestcurbgrinding.com. We will verify who you are before acting, and we will not discriminate against you for making a request.

Our services are sold to builders, contractors, municipalities, and homeowners. The site is not directed to children under 13, and we do not knowingly collect information from them. If you believe a child has given us information, contact us and we will delete it.

If we change this policy we will post the updated version here and change the effective date at the top. If a change materially affects how we handle text messaging consent, we will get fresh consent before relying on it.

Questions, requests, or complaints about privacy:

• Midwest Curb Grinding LLC
• PO Box 10047, Cedar Rapids, IA 52410
• Phone or text: 515-599-5991
• Email: info@midwestcurbgrinding.com